We see all patients on an appointment basis and request that you call in advance so we can reserve a time for your child. We make every effort to maintain time commitments and try to remain on schedule. We request that you extend the same courtesy to us and arrive on or before you scheduled appointment. This allows us to ensure proper care and compassion for your child.
Cancellation of Appointments Policy
If you cannot keep an appointment, please notify us immediately. We ask that you give us 24 hours notice if you are going to cancel an appointment. This courtesy allows us to see another child who is waiting for an appointment. Your appointment will also be considered “missed” if you are ten or more minutes late. It is our policy that a patient will only be allowed two missed appointments before being marked as inactive. The office attempts to schedule appointments at your convenience when available.
Insurance & Financing Information
PDD Accepts Most Insurance Policies (Medicaid, Insurance-PPO & Private Pay).
We’re committed to providing Denton’s children with outstanding and affordable health care. We accept most insurance plans. Call to enquire if your plan is accepted. We take Texas Medicaid/CHIPS.
Payments for care, including co-payments, are due at the time of service. We make every effort to provide a treatment plan that fits your budget.
PDD is happy to accept cash, check, and credit cards. For our private pay patients we offer a discount of 15% off all services.
Insurance companies change. Please call the office for a complete list of companies that we participate with.
If we receive all of your insurance information on the day of your hygiene visit we can preauthorize your treatment. It takes at least 20 to 30 days to receive a preauthorization back. When we know what your insurance will pay, we are able to break down payments per visit. If there is a change in what the insurance company pays, you will be billed within days of our receiving payment. You are responsible for all amounts not paid by insurance.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. You have a contract with your dental insurance company. We are not responsible for how a company handles its claims or for what benefits they pay on a claim. We can estimate your portion of the cost of treatment. We at no time guarantee what the insurance company will pay. We also cannot be responsible for errors in filing.
No Insurance Company pays 100% of all procedures. Dental insurance aids individuals in receiving treatment. Most companies pay between 50-80% of the total fee. The percentage is usually determined by your employer who has paid for the coverage, and the contract that your company has with the dental provider.
Benefits are not determined by our office. Insurances usually reimburse less than the actual fee. Their statement makes us seem that our fees are much too high. This is not an accurate statement.
When estimating dental benefits, deductibles and percentages must be considered.
Please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment
Our office will not release any information about our patients except to parents, legal guardians, your insurance carrier or to other referred medical or dental offices, except by court order.